Location
Somerset West, Cape Town, SA
Have any Questions?
+27 (0)73 8780 761
Cellphone or WhatsApp
+27 (0)73 8780 761
Get it Touch
Have any Questions?+27 (0)73 8780 761
LocationSomerset West, Cape Town, SA
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Zhoumicro CX Solutions

Amazon Connect is a cloud-based contact centre implemented by Zhoumicro CX Solutions. It manages customer service, intelligently routing calls, automating simple queries, and integrating smoothly with your systems.

Location
4 Haarhof Road, Somerset West, 7130, South Africa
Phone
+27 (0)73 8780 761
Cellphone or WhatsApp
+27 (0)73 8780 761
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Pricing Plans

Pricing

Implementation Services

At Zhoumicro CX Solutions,  all services are deployed within your own AWS environment, ensuring you retain full ownership of your data and compliance is straightforward. With our well-architected support, you get expert guidance every step of the way from us while keeping governance simple.

A key advantage is your direct billing relationship with AWS, meaning you pay AWS directly for the core cloud services at the most competitive pricing based on actual usage—no hidden markups. AWS will invoice you monthly based on the consumption of services like Amazon Connect, Lambda, S3, and more.

As part of our support package, we provide an introductory walkthrough of the AWS Management Console and its reporting tools to help you monitor usage and costs effectively. If you choose our Managed Services, we regularly review your consumption with you and suggest improvements to optimize performance and reduce AWS costs over time.

Our setup fee covers all the foundational work to launch your solution, while our support plans scale with your team size and requirements.

Setup Fee
R8,750
/once-off
AWS environment provisioning & permissions
Amazon Connect instance setup
Integration of key channels (voice, chat, email)
Agent setup and permissions
Admin training / handover
Monthly Support Plan
R99
/agent
Tier 1–2 user and agent support
Monthly service & performance reviews
AWS cost reviews and optimization advice
AWS Management Console usage guidance
Proactive monitoring and incident response
Pricing

Pricing Plans
for your Business

Basic Plan
$50
/mo
Installation
Repair & Replacement
Monitoring Work
Panel Maintence
24/7 Skilled Support
Best choice
Optimal Plan
$75
/mo
Installation
Repair & Replacement
Monitoring Work
Panel Maintence
24/7 Skilled Support
Basic Plan
$25
/mo
Installation
Repair & Replacement
Monitoring Work
Panel Maintence
24/7 Skilled Support
Pricing

Pricing Plans
for your Business

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Basic Plan
$25
/mo
Installation
Repair & Replacement
Monitoring Work
Panel Maintence
24/7 Skilled Support
Optimum Plan
$50
/mo
Installation
Repair & Replacement
Monitoring Work
Panel Maintence
24/7 Skilled Support
Premium Plan
$75
/mo
Installation
Repair & Replacement
Monitoring Work
Panel Maintence
24/7 Skilled Support
Pricing

Pricing Plans
for your Business

Basic Plan
$25
/mo
Installation
Repair & Replacement
Monitoring Work
Panel Maintence
24/7 Skilled Support
Minimal Plan
$50
/mo
Installation
Repair & Replacement
Monitoring Work
Panel Maintence
24/7 Skilled Support
Best choice
Optimal Plan
$75
/mo
Installation
Repair & Replacement
Monitoring Work
Panel Maintence
24/7 Skilled Support
Premium Plan
$100
/mo
Installation
Repair & Replacement
Monitoring Work
Panel Maintence
24/7 Skilled Support